It also explains our policy with respect to system passwords and our policy to ensure child security on our website. Protecting you and your family’s privacy online is an evolving area, and Estia Tuition’s websites are constantly evolving to meet these demands
To enable us to operate our services for you and your family, we need to hold both personal and educational data. We seek to ensure that we only hold the data that is necessary for the provision of our services and to be able to communicate with you in the way(s) that you have agreed to. You may choose whether or not to provide personal information to Estia Tuition. If you choose not to provide the personal information we request, you can still visit most of Estia Tuition’s websites, but you may be unable to access certain options, offers and services that involve our interaction with you. We never buy personal information from schools or other suppliers. Ever. Any data we hold will have been provided to us by parents, who will have either
When you fill in an online or paper enquiry form, or sign up to buy a programme or participate in or receive a service from Estia Tuition or from any other part of the websites, such as newsletters or competitions for example, we may ask for personal information about you. This may consist of information such as your name, e-mail address, postal address, telephone or mobile phone number and such additional information about your family as is needed for the provision of that programme. Different services and web pages may need different personal information. By entering your details in the fields requested, you enable Estia Tuition to provide you with the services you select. Please note that on particular web pages we will sometimes require you to provide additional personal information, such as your Estia Tuition Registration Number. When we do this, if it not reasonably obvious why, we will specify further why we are collecting your information and how we will use it.
Estia Tuition will only use personal information for 4 purposes:
To the extent that you do provide us with personal information, Estia Tuition wishes to maintain accurate personal information. Where we collect personal information from you on the web, our goal is to provide a means of contacting Estia Tuition should you need to update or correct that information. If you ask us to stop communicating with you at any phone number or email address you have previously given us, we will. Please email a request to firstname.lastname@example.org at any time. In such events, we may advise you of certain services that we will no longer be able to provide without using that contact information, e.g. where an email or phone number is essential to that provision, such as the sending of test results or alerts about actions required, in order that you can provide an alternative contact point, or, if you wish, we will cease to use that contact information anyway.
If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your personal information to email@example.com and we will make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.
Wherever your personal information may be held within Estia Tuition or on its behalf, we will take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure. All personal information is held in a secure environment. Our systems are all hosted in the UK or the EU, by some of the largest professional hosting companies in the world and have the latest security protection available. All databases conform to the highest UK Data Protection Standards and the latest UK data protection legislation and we are registered with the Information Commissioner’s Office to hold and process personal data. Access to data within Estia Tuition is strictly controlled and managed, using passwords and access level management software, to ensure that our staff members only see the data they need to see to do their jobs and meet our customer’s needs and requests.
We never sell on, share, give away or otherwise pass personal data to any other organisation outside the Estia Tuition Group and specific contracted third-parties who provide services available on the ELS System on Estia Tuition’s behalf. The only exception to this would be where disclosure is permitted by law and required by a designated authority, which is duly authorised to require us to do that under specific circumstances, for example to government authorities and law enforcement agencies Where we provide personal data to third-party service providers to help us deliver programs, products, information or services, we only provide it under the same confidentiality terms applied within Estia Tuition and solely and exclusively for the limited purpose of providing the specific services for which they have been contracted, not for any other use or purpose. Service providers are an important means by which Estia Tuition maintains its websites and communications capabilities . Estia Tuition will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on Estia Tuition’s behalf.
If you post or send offensive, inappropriate or objectionable content anywhere on or to estiatuition.com (or elsewhere on a website created by us), or otherwise engage in any disruptive behaviour on these specified websites (or elsewhere on a website created by us), Estia Tuition may use your personal information to stop such behaviour. Where Estia Tuition reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), Estia Tuition may use your personal information to inform relevant third parties such as your e-mail/Internet provider or law enforcement agencies about the content and your behaviour.
We will never normally request personal information from a person under 16, unless asked to do so by their parent, designated carer or other designated responsible adult. If you are aged 16 or under, please make sure that your parent or carer reads this information and get your parent/carer’s permission beforehand whenever you provide personal information to Estia Tuition. Users under 16 years old without this consent must not provide us with personal (or related) information.
At Estia Tuition we take your children’s security very seriously and we have 8 simple but powerful principles to ensure this:
While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities at our earliest opportunity.